Natasha
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I’m unable to locate the online TDBoK Guide in my ATD Bookshelf
If you are an active ATD member or enrolled in a certification preparation course after March 5, 2024, the online TDBoK Guide should be in your ATD Bookshelf. If you have multiple books within your...
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Where are the session recordings for my live-online course?
Session recordings are typically posted within 24 to 48 business hours after a session ends. If the recording isn’t available beyond that timeframe, please contact Customer Care at customercare@td....
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What are the program completion requirements?
For detailed information on the completion requirements for each program, please refer to the ATD Education Program Completion Requirements.
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How do I cancel a TechKnowledge registration?
Please visit the Terms & Privacy page on our website see TechKnowledge (TK) for information on the dates and details regarding allowable refunds and credits and the associated fees.
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I cannot hear the audio for my live online session recording that was held in Webex.
Often, Webex recordings default to a background speaker that isn’t active. Please follow these instructions to transfer the audio recording to your primary speaker. If you are still experiencing...
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How do I contact my facilitator?
Once you have launched your course, scroll to the bottom of the left menu and click on Message Facilitator.
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What are the technical requirements for your programs?
To ensure the best possible experience in our face-to-face, live online, and on-demand courses, a laptop with Wi-Fi capability is required. Mobile devices such as phones or tablets are unsuitable f...
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How do I get my badge and credentials for TechKnowledge?
Once on-site, you can go to the Badge Pickup to print your badge. EXPO-only registrants, exhibitors, and speakers also may print their badges at the Express Badge Pickup.
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How do I find the overall TechKnowledge schedule?
Please visit our website to find the overall conference agenda at a glance.
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First to Second Edition
Why did ATD create a second edition of the TDBoK Guide? Positive feedback about the first edition, originally published in February 2020, came with a strong demand for a print edition and fo...
