Education
Fix a problem
- ★ I completed a course in the ATDYou Learning Library, but I have not received my Letter of Completion. What should I do?
- ★ I have completed all requirements for my course, but my transcript still shows an Incomplete status or my certificate has not been issued
- ★ Where are the session recordings for my live-online course?
- ★ I am receiving an error code trying to access parts of my course, what do I do?
- I cannot hear the audio for live-online courses.
- I cannot contact my facilitator via the Communication Center.
Absences and Requests
- ★ What is your attendance policy, and what should I do if I need to miss time from my program?
- How do I request an accommodation for my upcoming program?
- How do I request a printed version of my program materials?
- Can I have my certificate mailed to me?
- Can I have a list of the students in my class?
- Can I have a facilitator’s contact information?
What to expect
- ★ What type of device can I use to interact with the ATDYou Learning Library?
- ★ What is ATD’s webcam policy?
- How do I choose a course that's right for me?
- What is the eligibility criteria for your courses?
- What are the program completion requirements?
- What are the technical requirements for your programs?
Getting started with your course
- ★ How long do I have access to courses and content in the ATDYou Learning Library?
- ★ How do I access the ATDYou Learning Library?
- I registered for an ATD Master® Program, how do I earn my ATD Master’s designation?
- I registered for an ATD Certificate program; how do I earn a certificate of completion?
- How do I access my course?
- How long to I have access to my course?
Registration and Payment
- ★ In what time zones are course schedules displayed?
- ★ How do I transfer or cancel my registration?
- When will ATD release the schedule of courses?
- If a program is full, does ATD Education have a waitlist policy?
- What documentation do you provide to request reimbursement from my company?
- Is there a deadline to register for a course?
Other
- ★ How can I find information about the TDBoK Guide?
- ★ How does ATD determine continuing education units (CEUs) for education programs?
- ★ What are the differences between Micro Courses and the ATDYou Learning Library?
- ★ What is a digital badge?
- Is ATD accredited?
- How do I become a facilitator for ATD education programs?
International Education
- Who teaches your educational programs internationally?
- How can I have one of your educational programs brought to my region?
- Do you teach educational programs in other languages?
- How do I register for educational programs held outside the United States?
- Do you offer educational programs outside the United States?
