Education
Fix a problem
- ★ I have completed all requirements for my course, but my transcript still shows an Incomplete status or my certificate has not been issued.
- ★ Where are the session recordings for my live-online course?
- ★ I am receiving an error code trying to access parts of my course, what do I do?
- I cannot hear the audio for live-online courses.
- I cannot contact my facilitator via the Communication Center.
Absences and Requests
- ★ I need to miss an upcoming live-online session. What is the process, and how does it impact my completion status?
- How do I request an accommodation for my upcoming program?
- I have unexpectedly missed a live-online session. What is the process and how does it impact my completion status?
- How do I request a printed version of my program materials?
- Can I have my certificate mailed to me?
- Can I have a list of the students in my class?
What to expect
- ★ What is ATD’s policy on webcam use?
- How do I choose a course that's right for me?
- What is the eligibility criteria for your courses?
- What are the program completion requirements?
- What are the technical requirements for your programs?
- Where can I find the learning objectives and syllabus?
Getting started with your course
- How do I access my course?
- How long to I have access to my course?
- When will I receive information and materials for my course?
- How do I contact my facilitator?
- How do I access my digital materials?
- How long will the recordings of online sessions be available for viewing?
Registration and Payment
- ★ In what time zones are course schedules displayed?
- ★ How do I transfer or cancel my registration?
- How do I request to add a course to the schedule?
- When will ATD release the schedule of courses?
- If a program is full, does ATD Education have a waitlist policy?
- What documentation do you provide to request reimbursement from my company?
Other
International Education
- Why can’t I register with ATD for educational programs held outside the United States?
- Why are the prices for ATD programs held internationally sometimes different from programs held in the United States?
- Who teaches your educational programs internationally?
- Is the content the same as I would receive in the United States?
- How can I have one of your educational programs brought to my region?
- Do you teach educational programs in other languages?
