Here are some quick troubleshooting steps:
1. Log out, clear your browser cache, log back in, and try again.
2. Use a different browser. ATD Education recommends Google Chrome. Please note that you should not use Internet Explorer or Microsoft Edge.
3. Check your internet connection. A slow or disrupted connection can affect your ability to access the course.
4. Log out of VPN.
If these steps do not resolve the issue, please contact Customer Care at customercare@td.org or 1.800.628.2783 for additional assistance.
