Order support & Technical Issues

Canadian Sales Tax

• How is the rate calculated?
• Why am I being charged sales tax?

Website

• Where can I access TD Podcasts?
• If I join my local chapter, do I also receive the benefits of ATD membership, such as access to the members-only templates and tools library or discounts on ATD products or services?
• How do I register on ATD’s website?

Store Policies

• What payment methods do you offer?
• What is Customer Care's contact information?
• I would like to use ATD-published materials in my article or seminar.
• I would like to publish a book with ATD Press. What process is in place at ATD to enable me to propose by book topic and have it published?
• What are your shipping methods and rates?
• How does shipping outside North America work?

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Webinars

• Where can I find a list of all upcoming webinars?
• How can I access a list of webcasts that I previously registered for?
• How do I subscribe to the RSS feed for new Watch and Learn webinars?

Online Store

• What are the requirements for a purchase order (PO)?
• What is ATD's license agreement pertaining to the receipt of e-documents, such as ATD's PDF products?
• Reseller Guidelines
• Response to Inquiry About Content Licensing
• Requirement for Free Shipping for Web Orders More Than $50
• Is it safe to pay online with a credit card?

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