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  2. Order support & Technical Issues

Order support & Technical Issues

Canadian Sales Tax

  • How is the rate calculated?
  • Why am I being charged sales tax?

Website

  • Where can I access TD Podcasts?
  • If I join my local chapter, do I also receive the benefits of ATD membership, such as access to the members-only templates and tools library or discounts on ATD products or services?
  • How do I register on ATD’s website?

Store Policies

  • What payment methods do you offer?
  • What is Customer Care's contact information?
  • I would like to use ATD-published materials in my article or seminar.
  • I would like to publish a book with ATD Press. What process is in place at ATD to enable me to propose by book topic and have it published?
  • What are your shipping methods and rates?
  • How does shipping outside North America work?
See all 7 articles

Webinars

  • Where can I find a list of all upcoming webinars?
  • How can I access a list of webcasts that I previously registered for?
  • How do I subscribe to the RSS feed for new Watch and Learn webinars?

Online Store

  • What are the requirements for a purchase order (PO)?
  • What is ATD's license agreement pertaining to the receipt of e-documents, such as ATD's PDF products?
  • Reseller Guidelines
  • Response to Inquiry About Content Licensing
  • Requirement for Free Shipping for Web Orders More Than $50
  • Is it safe to pay online with a credit card?
See all 12 articles
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Contact Us

Phone, U.S. Only: 1.800.628.2783
Phone, International: 1.703.683.8100
Email: customercare@td.org
Fax: 1.703.683.1523

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