I am receiving an error code trying to access parts of my course, what do I do?

Here are some quick troubleshooting steps you can try on your own:

1. Log out, log back in, and try again.
2. Try a different browser. We recommend Chrome, but you can try a different browser if that’s still not working. Please note Internet Explorer and Microsoft Edge browsers should not be used.
3. Log out, clear browser cache, log back in, and try again.
4. Check your internet connection. If it’s slow or disrupted, that can affect your ability to access your course.
5. If it is a “403 error” specifically, follow the steps in the job aid below to adjust your browser settings.

If these steps do not resolve the issue, please contact Customer Care at customercare@td.org, or by phone at 1.800.628.2783 for additional assistance.