ATD products are shipped through UPS. Within 24 business hours of ordering, you will receive UPS tracking details. Please use the tracking information to verify the status of your order. You can also call ATD Customer Care between 8 a.m. and 6 p.m. ET, Monday through Friday, at 800.628.2783 (U.S.), or 703.683.8100 (international) or send an email to customercare@td.org to check the status of your order. If you are an ATD member, please have your membership identification number available for faster service. Monday through Friday, orders are processed twice a day for fulfillment. In-stock products are usually shipped within 48 hours. Orders placed after 2 p.m. on Friday afternoons will be processed on Monday morning.
Downloadable PDFs (TD at Work and Infoline issues, books, TD articles, and research reports):
PDFs can only be purchased through the online store. Before purchasing PDFs, you must agree to the terms of the license agreement. All PDFs are available for download within 72 hours. Electronic downloads are not refundable.
How do I check the status of an order?
