If a chapter member joins ATD at the full member rate and then learns about the Power Member rate, ATD will prorate the adjustment amount and extend the membership expiration based on the prorated amount.
Members should contact ATD’s Customer Care team directly for an adjustment. The member must contact Customer Care themselves (not a chapter leader or a chapter administrator). To contact Customer Care, please call 1.703.683.8100 Monday through Friday, 8 a.m. to 6 p.m. ET, or email firstname.lastname@example.org .